What Happened
A player from Nigeria says BC.Game let them deposit and cash out 20,000 naira with no checks, then demanded KYC only once they had won 4,600,000 naira, turned their documents down and offered back just the original deposit. BC.Game said the withdrawal triggered a routine check, and that check matched the player's face, ID number and date of birth to an account that had already been verified. It called this a second account, voided the winnings under its one-account rule and kept the deposit available for return.
How It Developed
- 2026-07-16Complaint opened; the first post is private. The next day the mediator asked how long the player had been there, what was played, whether a bonus was used and which documents were refused.
- 2026-07-20BC.Game replied that a biometric match, an identical ID number and the same birth date tied the account to an older verified one, and that it had sent the records to Casino.guru privately.
- 2026-07-20The mediator read the evidence, quoted the casino's one-account clause, noted both accounts had been active close together, and rejected the complaint.
Rejected
The mediator accepted BC.Game's evidence that the player already had a verified account; the winnings stay void, the deposit was offered back.
What Has (and Hasn't) Helped
Nothing worked for the player here. The mediator accepted the facial and ID match as proof of a second account. If you already verified an account with a casino once, do not open another one: the winnings on the new account will be voided, and in this case only the deposit was offered back.