What Happened
A player from the Netherlands says they won $609,000 at BC.Game about a year earlier but could not withdraw because their identity had not been verified. After passing both the normal and the advanced checks, they say the casino told them it believed they held several accounts and would only return the deposit, not the profit. Going by the chat logs, the mediator noted that the player had admitted to the extra accounts and agreed to have them deleted, balances and all.
How It Developed
- 2026-05-01Complaint opened over winnings of $609,000 withheld on a multiple-accounts finding.
- 2026-05-05The mediator summed up the support chats, in which the player had acknowledged the other accounts, and asked what help was actually wanted.
- 2026-05-08BC.Game posted a private reply.
- 2026-05-12The player had not answered, so the deadline was extended by a week.
- 2026-05-19The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding after the mediator pointed out they had admitted to multiple accounts. It can be reopened.
What Helped
Nothing moved, and the odds were poor from the start: once a player has agreed in chat that they ran more than one account, a mediator has little to argue with. If you are in this position, be ready to explain why the extra accounts existed and whether they ever played, because that is the only angle left.