What Happened
A player says €451.22 sat in their verified BC.Game account with no way to cash it out. According to the player, the euro bank-transfer (SEPA) option kept showing a maintenance notice, and an attempt to swap the balance into crypto also failed. The player says support replies did not help.
How It Developed
- Complaint opened. The player said KYC was complete but every way to withdraw was blocked.
- BC.Game said its euro payout channel was down for maintenance for now. It suggested converting the euros to crypto through Cwallet, an outside wallet service, and said this had no VIP or level limits.
- The mediator asked the player for an update and warned that silence would close the case as resolved.
- No reply from the player appears, and the complaint was marked resolved.
Abandoned
The player did not reply after BC.Game suggested cashing out through a crypto conversion. AskGamblers marked it resolved; no payout is confirmed.
What Helped
The casino named a route that should work: convert the euro balance to crypto through Cwallet, then withdraw. The page doesn't show whether it did. If a bank payout method is stuck in maintenance, ask support in writing for another way to cash out and a date when the method returns.