What Happened
A player from Canada says they won about 400 dollars at BC.Game from bonus play, which the casino would only pay out in crypto. They say they followed the casino's instructions and sent it to a wallet on the Solana network, but nothing arrived. According to the player, BC.Game said its records show the money left the site, and the token turned out to be the casino's own coin, which their wallet does not support. The account has since been self-excluded, so the player can no longer open the chat history.
How It Developed
- Complaint opened a few days after the payout failed to show up.
- The mediator asked whether the account was still reachable, how the wallet address was given, and for any proof the casino used different details, plus the support messages.
- The player answered that the account is locked by self-exclusion, that the casino picked the coin without saying so, and that all the evidence sits in a chat they can no longer open.
- The mediator closed the case: a description alone is not enough, and the player was invited to return with evidence.
Rejected
Closed for lack of evidence; the player had no screenshots or chat logs because the self-excluded account is locked. Can be refiled with proof.
What Has (and Hasn't) Helped
Nothing moved because there was no paper trail. Before self-excluding, save the withdrawal screen, the transaction hash and the chat where the casino names the coin and network; without those the mediator will not take a payout dispute to the casino.