What Happened
A player with a fully verified BC.Game account says €814.98 showed in the balance but could not be withdrawn. According to the player, the euro bank-transfer (SEPA) method kept showing a maintenance message, and swapping the balance into crypto did not work either. The player wanted a working euro payout, a manual withdrawal or some other way to get the full sum.
How It Developed
- Complaint opened. The player said support gave vague answers and no way out.
- BC.Game apologised and confirmed euro SEPA payouts were still under maintenance. It suggested moving the euros to Cwallet, an outside wallet service, converting them to USDT or another coin there, and withdrawing that.
- The mediator asked the player to confirm whether the problem was solved and warned that silence would close the case as resolved.
- No reply from the player appears, and the complaint was marked resolved.
Abandoned
The player did not reply after BC.Game suggested a crypto workaround for its paused euro payouts. AskGamblers marked it resolved; no payout is confirmed.
What Helped
The casino offered a workaround: move the euros to Cwallet, convert them to a coin such as USDT, and withdraw. The page does not show if the player tried it. Answer the mediator before the deadline, even to say the workaround failed, or the case closes without you.