What Happened
A player from the United States says they meant to bet $1 on each of three spots in the live game Funky Time at BC.Game, but $100 per spot was taken instead and their balance was wiped out. According to the player, BC.Game said its logs show $100 bets and asked for a screen recording, which the player did not have.
How It Developed
- Complaint opened asking for a proper investigation and a refund.
- The mediator asked for screenshots, a video or game history with the exact time, and warned that nothing could be done without evidence.
- The player clarified that the game had glitched and recorded $100 on each of three picks instead of $1.
- The mediator asked again for game logs or a recording, since only the player's word stood against the casino's records.
- No further reply came, and the complaint was closed after two extensions. It can be reopened.
Abandoned
The player stopped responding before sending any game history or recording.
What Helped
Nothing, because no evidence was ever sent. For a wrong bet size, pull the round from your game history right away, note the round ID and time, and send that first; without it the mediator will not approach the casino.