What Happened
A player says BC.Game kept failing their account verification even though they had uploaded every document it asked for. The complaint itself is odd: most of the opening post is a pasted conversation with an AI chatbot, in Turkish and English, in which the player asks how to complain and the bot drafts the text for them. Casino.guru's own summary says the rejected documents were stopping the player from depositing.
How It Developed
- 2026-09-11Complaint opened. The listing shows TL 1,500 at stake, but the post gives no amount, dates or document names.
- 2026-09-14The mediator asked which documents were sent, whether any had been approved, what support said about the rejections, and whether the files were in the required format.
- 2026-09-21No answer came, so the mediator added 7 days.
- 2026-09-28The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before naming the rejected documents. It can be reopened.
What Helped
Nothing was tested; the player never said which documents were rejected. If you're stuck in a verification loop, ask support in writing to name the exact document and the exact fault with it, then bring that answer to the mediator.