Crypto Casino Complaints / BC.Game / KYC & Verification
1 of 14 cases ended in the player's favour; 7 were rejected, 4 closed without a reply, 1 ended with the money kept and 1 is still open.
14 cases on file where BC.Game's identity checks are part of the story. Several checks started only when the player tried to cash out a win.
Four players ran into a limit on attempts and say the site stopped taking new uploads, in one case after the first try.
In four more, the check linked the player to another account or person: a face and ID match to an earlier account, KYC tied to a relative's account, two people in the selfie records, and a duplicate registration.
One player passed and marked the case resolved within days, though the page doesn't show the 9,000 USDT paid. In a 2024 case, the account was locked with more than $10,000 inside after KYC had been approved.
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