Crypto Casino Complaint Cases cryptocasino.cc — the crypto casino complaints registry

Crypto Casino Complaints / BC.Game / KYC & Verification

BC.Game: KYC & Verification

1 of 14 cases ended in the player's favour; 7 were rejected, 4 closed without a reply, 1 ended with the money kept and 1 is still open.

14 cases on file where BC.Game's identity checks are part of the story. Several checks started only when the player tried to cash out a win.

Four players ran into a limit on attempts and say the site stopped taking new uploads, in one case after the first try.

In four more, the check linked the player to another account or person: a face and ID match to an earlier account, KYC tied to a relative's account, two people in the selfie records, and a duplicate registration.

One player passed and marked the case resolved within days, though the page doesn't show the 9,000 USDT paid. In a 2024 case, the account was locked with more than $10,000 inside after KYC had been approved.

What you can do

Case files in this category — click a tag to filter

Cases

2026-10-10 BC.Game: KYC & Verification · $230
A player from Israel says BC.Game banned their account while they were trying to cash out $230 won after a deposit.
Ongoing
2026-09-15 BC.Game: Confiscated Winnings · $38,500
A player from Indiana says they won around $50,000 at BC.Game in August 2026 and were immediately put through an advanced KYC check that support described in contradictory ways, with each upload refused for vague reasons.
Abandoned
2026-09-11 BC.Game: KYC & Verification · TL 1,500
A player says BC.Game kept failing their account verification even though they had uploaded every document it asked for.
Abandoned
2026-09-10 BC.Game: Account Blocked · 77,000 INR
A player from India says BC.Game shut everything on their account at once: deposits, withdrawals, betting and even the KYC upload.
Abandoned
2026-08-20 BC.Game: Withdrawal Issues · 9,000 USDT
A player from Trinidad and Tobago says a slot hit on 19 August 2026 took their BC.Game balance to about 9,000 USDT, and every cashout they tried was cancelled by support while a KYC check was started.
Resolved
2026-08-11 BC.Game: Account Blocked · 4,065,000 NGN
A player from Nigeria says BC.Game's rules allow six verification attempts, yet after their very first attempt failed the casino shut them out of further verification and would not release about 4,065,000 NGN.
Rejected
2026-08-11 BC.Game: Confiscated Winnings · 17 SOL
A player from the Philippines says they turned a 0.664 SOL deposit into 17 SOL, worth about $2,529 at the time, on a slot at BC.Game.
Rejected
2026-07-16 BC.Game: Confiscated Winnings · 4,600,000 NGN
A player from Nigeria says BC.Game let them deposit and cash out 20,000 naira with no checks, then demanded KYC only once they had won 4,600,000 naira, turned their documents down and offered back just the original deposit.
Rejected
2026-06-22 BC.Game: Account Blocked · 4,824 USDT
A player from Turkey says BC.Game closed their account with 4,824 USDT inside, all won on Crash and Dice over a couple of days.
Rejected
2026-06-19 BC.Game: KYC & Verification · 4,104 RUB
A player from Russia says they deposited 4,000 rubles at BC.Game, won a little and were asked to verify through Sumsub when they tried to cash out.
Rejected
2026-05-19 BC.Game: Account Blocked · 61,000 INR
A player from India says BC.Game restricted their verified account after they grew a balance from about 2 USDT to roughly 620 USDT and tried to withdraw.
Rejected
2026-05-01 BC.Game: Confiscated Winnings · 609,000 USDT
A player from the Netherlands says they won $609,000 at BC.Game about a year earlier but could not withdraw because their identity had not been verified.
Abandoned
2026-04-23 BC.Game: Account Blocked · 66,000 NGN
A player from Nigeria says BC.Game locked their account for multiple KYC registrations straight after a fresh 60,000 NGN deposit that was never bet, on top of a 6,000 NGN balance.
Rejected
2024-06-15 BC.Game: Account Blocked · $10,000
A player says BC.Game locked their account for good with more than $10,000 inside, after they had passed KYC and received an approval email.
Confiscated