Account Blocked: 297,000 INR at BC.Game

StatusRejected

Amount297,000 INR

PlayerIndia

Opened2026-05-25

Resolution time1 day

What Happened

A player from India says BC.Game locked their account about two years ago with winnings from crash games still inside, listed as 297,000 INR. They say KYC, email and phone were all verified and emails to the casino got nowhere. The mediator closed the case the next day: Casino.guru does not take on problems more than a year old because the evidence can no longer be gathered.

How It Developed

2026-05-25Complaint opened. The mediator asked when access was lost, which games were played and whether a bonus was active.
2026-05-25The player said the lock happened about two years earlier, the play was mostly crash games, and no bonus was used.
2026-05-26The mediator closed the complaint as a cold case, saying issues over a year old cannot be investigated.

Rejected

Closed unexamined as a cold case because the lock happened about two years before the complaint.

What Has (and Hasn't) Helped

Nothing — the case was never looked at. File a complaint within a year of the problem. After that, Casino.guru will not open it, however strong your claim.

Same issue, other cases

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