What Happened
A player from the United Kingdom could not withdraw a $10,000 balance from BC.Game because the one-time email codes needed to confirm it never arrived. According to Casino.guru's summary, the player believed the address had been put on a block list while their Gmail account was briefly suspended, and support had not fixed it. The player's own post is private.
How It Developed
- Complaint opened. The mediator asked whether earlier withdrawals had worked, whether verification was done, and whether support had answered a request to switch to phone or app-based codes.
- The mediator also asked for the full support conversation and a screenshot of the confirmation screen with any codes hidden.
- No reply came, so the mediator gave the player 7 more days.
- The complaint was closed because the player stopped responding. It can be reopened at any time.
Abandoned
The player stopped responding before the code problem was raised with BC.Game. It can be reopened.
What Helped
Nothing got tested, because the player went quiet. If security codes stop reaching you, ask support in writing to move you to an authenticator app or a new phone number, and keep those messages as proof.