What Happened
A player from Mexico reported a withdrawal of about 500 pesos from BC.Game's Mexican site that had not arrived. The opening post is private, so the payment method and how long it had been pending are not public. The player never replied to the mediator's questions.
How It Developed
- 2026-09-12Complaint opened. The mediator's standard reply asked the player to allow up to 14 days for a payout.
- 2026-09-16The mediator asked which bonus was used, whether KYC was passed, whether the account was still accessible, and for a profile screenshot showing the date of birth.
- 2026-09-22No answer came, so the deadline was extended by a week.
- 2026-09-29The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before the mediator could look into the pending payout. It can be reopened.
What Helped
Nothing was tested. The mediator's first questions, about bonuses, KYC and date of birth, are the minimum needed to get a payout case moving. Answer them in the first week or the case closes.