What Happened
A player from Portugal says two euro bank-transfer (SEPA) withdrawals from BC.Game, €632 and €667, got stuck in processing after being requested in early October 2026. The player says every verification paper asked for was sent and live chat was contacted daily, but no reason or timeframe was given. The player wanted the payouts made, or the €1,299 put back in the casino balance.
How It Developed
- 2026-10-02The player requested the first withdrawal, for €632. A second one, for €667, followed two days later.
- Complaint opened. The player asked the casino to name the reason for the hold, any missing document and a firm payout date.
- The player noted the site promises SEPA payouts in about an hour, while a casino email spoke of 7 to 14 days, and the order had sat at an outside payment company's stage for a week.
- BC.Game said no more documents were needed. It said the payment company reported it never received the money for these orders, and that the funds would be pulled back to the balance if the payouts did not go through.
- The player confirmed the money was back in the casino balance, and the mediator closed the case as resolved.
Resolved
The player confirmed the money went back into the casino balance. It was not paid out to the bank, and the exact sum returned isn't stated.
What Helped
The complaint got the casino to chase its payment company and then return the money to the balance. If a bank payout is stuck with an outside payment company, ask in writing for the withdrawal to be cancelled and the funds put back, so you can choose another way to cash out.