What Happened
A player from Mexico says BC.Game verified her, let her deposit for several days and even paid a small withdrawal, then locked her out the moment she finished the playthrough on ten free spins and asked for 100 MXN. She says the casino pointed to a household match with her husband's account. She accepted the closure but wanted her own deposits back.
How It Developed
- 2026-09-10Complaint opened. The player argued the casino should have stopped her at sign-up if a shared home IP was a problem, not after she deposited and won.
- 2026-09-11Asked by the mediator, she said she and her husband use separate phones and payment methods. She also described logging into her sister's email from her own phone to help set up a third account that same day.
- 2026-09-16The mediator asked exactly what she had done from her device for her sister's account.
- 2026-09-23After her private reply, the mediator closed the case: she had created and helped verify an account for another person, which breaks the rule that an account is for personal use only.
Rejected
The player confirmed she set up and helped verify her sister's account from her own device, so the mediator did not challenge the closure or the held balance.
What Has (and Hasn't) Helped
Being candid cost the case, but it would have come out anyway. Never register or verify an account for a relative from your own phone, even just to help, because that alone is treated as a breach regardless of your own play.