What Happened
A player from Argentina says they have not been able to cash out from BC.Game for over a month. According to the player, the payment provider they use is shown as under maintenance every time they try to withdraw, while deposits work without trouble. They say it is up to the casino to give them another way to get paid, such as in USDT.
How It Developed
- 2026-10-06Complaint opened about a withdrawal blocked by the payment method's endless maintenance.
- 2026-10-08The mediator asked whether a withdrawal request could be filed at all, for a screenshot of the maintenance notice, which deposit methods were used, whether another payout option was offered, whether the account was verified and what support had said.
- 2026-10-15No reply came, so the mediator gave the player 7 more days.
- 2026-10-22The complaint was closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding before the casino was asked for its side. It can be reopened.
What Helped
Nothing got tested, because the player never answered the mediator's questions and the casino was never asked for its side. If a payout method sits on maintenance for weeks, ask support in writing for another way to withdraw, and keep that reply and a screenshot of the notice for the mediator.