What Happened
A player from Japan says their yen balance of 1,440,000 at BC.Game got stuck when fiat withdrawals went down for maintenance with no end date. Support said yen payouts were off and that the site could not turn fiat money into crypto. The player, who had played only with crypto for about 18 months, wanted the balance switched to crypto so they could take it out.
How It Developed
- Complaint opened. The player said they had met every bonus wagering rule and asked for the yen balance to be swapped into crypto, or some other way to reach it.
- BC.Game gave the player a code to redeem. It said this would add the crypto value of the yen balance, which the player could then swap into any coin, XRP included.
- The mediator asked the player to say whether the problem was fixed.
- The player confirmed it was fixed, and the mediator closed the case as resolved.
Resolved
BC.Game credited the crypto value of the yen balance through a code, and the player confirmed the issue was fixed.
What Helped
Asking for one clear fix worked. The player asked for the stuck fiat balance to be turned into crypto, and the casino did it with a redeemable code. If a payment channel shuts down with your money inside, suggest a specific other way to be paid instead of just waiting.