What Happened
A player says a BC.Game withdrawal of about 7,000 Polish złoty was marked as done but never reached their bank, and the bank confirmed nothing came in. The player says support's answers changed: first the payout had failed and would come back to the balance within a day, then it was paid, then it was being checked with the payment company.
How It Developed
- The player says support told them their documents were enough and nothing more was needed, and that they sent bank statements and videos.
- Complaint opened. The player asked for the full sum back on their BC.Game balance, or proof of where the money was sent if the casino says it was paid.
- No replies yet; the casino has a few days left to answer.
Ongoing
Waiting for BC.Game's first reply about a złoty bank payout the player says never arrived.
What Has (and Hasn't) Helped
Too early to tell. The player has asked for one of two clear results: the money back on the balance, or proof of where it went. If a payout shows as paid but never arrives, get your bank to confirm it in writing and send that to the casino.