What Happened
A player from Russia says they opened a Betpanda account, placed three or four bets and then asked to cash out part of the balance. The casino asked for KYC, which the player says they completed. After that the casino sent a message and, according to the player, the money, about $400, was never paid.
How It Developed
- The player says the withdrawal request led to a KYC check, which they finished.
- Complaint opened. The player gave the amount as roughly $400, from memory.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved. No casino reply appears.
Unresolved
The listing marks it Unresolved; the casino did not reply on the page, and the player reports no payout.
What Has (and Hasn't) Helped
Nothing on the page moved the case, and the complaint gives few details, which makes it hard to push. Save the casino's messages and your bet history, and state the exact amount and what the casino told you when it closed the account.