What Happened
A player from Luxembourg says their first withdrawal at Betpanda, about $3,000 in Solana, was held for a security check and the next day the account was banned with the balance unpaid. They say they had played for five days, on slots and sports, with no bonus. The player says emails went unanswered and live chat only pointed back to email. Betpanda never replied to Casino.guru.
How It Developed
- 2024-11-13The mediator asked how long the player had been a customer, how the ban was discovered, what games were played and whether a bonus was used.
- 2024-11-20Asked whether the casino had given a reason, the player said none at all.
- 2024-11-28A resolver took over and contacted the casino outside the thread.
- 2024-12-05The casino was given seven more days to respond.
- 2024-12-16With no reply, the case was closed as unresolved. The mediator noted that a Costa Rica licence and no dispute body left nowhere else to turn.
Unresolved
Betpanda never answered the mediator; the player says about $3,000 in Solana was never paid.
What Has (and Hasn't) Helped
Nothing. The casino ignored the mediator completely, and with a Costa Rica licence there is no regulator to escalate to. Check the licence and the complaint history before a first deposit.