What Happened
A player from Nigeria says they made two 500 USDT deposits at Betpanda, won two bets and asked to withdraw. They say the site had promoted play without KYC, but the casino then asked for it. After the check, according to the player, the casino closed the account for a terms breach it did not spell out, returned only the latest deposit of 499.99 USDT and kept the rest.
How It Developed
- Complaint opened. The player asked for both deposits, the winnings, and proof of any breach.
- The player said the casino had not answered for five days, even though it shows the mediator's logo on its site.
- The player put the disputed total at 1,005 USDT: one 500 USDT deposit plus 505 USDT in winnings.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved. No casino reply appears.
Unresolved
The listing marks it Unresolved; the casino never replied on the page, and the player says 1,005 USDT is still held.
What Has (and Hasn't) Helped
Nothing on the page moved it. Screenshot any no-KYC promise before you deposit. If the casino later demands KYC and closes the account, that record backs up your complaint.