What Happened
A player who bet only on football and basketball says Betpanda closed their account right after their first withdrawal request, for $1,697. For KYC, the casino wanted an ID, a utility bill, a deposit receipt and a video clip in which the player reads out a given text. The player says they sent everything. About two weeks later they still had no answer.
How It Developed
- Complaint opened after two weeks of unanswered emails.
- The mediator asked the casino for an update.
- The player posted the casino's reply: its sportsbook provider had flagged the betting as suspicious, a review found a terms breach, and the account was closed for good with all funds and bonuses forfeited. The casino called this final.
- No further casino reply or evidence appears on the page.
Unresolved
The casino says the account is closed for good and the $1,697 forfeited, and it showed no evidence on the page.
What Has (and Hasn't) Helped
Sending every document, including the video check, did not change the result. Ask the casino which bets the provider flagged and why, since a general breach finding with no details is hard to fight.