Crypto Casino Complaints / Betpanda / Confiscated Winnings
None of the 11 cases has ended in the player's favour; 8 ended unresolved, 1 ended with the money kept and 2 are still open.
11 cases on file where Betpanda closed an account and kept the balance. In four, it released only the player's latest deposit and kept the winnings.
In three, players say it kept their deposits as well. Most players say no rule was named, or only a section of the terms.
In one case, after the sportsbook provider Betby flagged the account, the mediator found Betpanda had not backed its claim, but the casino kept about $4,000, deposit included.
The largest claim is $524,974.85 in live roulette wins: Betpanda cited its anti-fraud policy and a provider review and sent its evidence to the mediator privately. Two cases, each about $16,000, are still open.
Case files in this category — click a tag to filter