What Happened
A player from Ukraine says they deposited $1,200 at Betpanda over a few days, played slots and some sports bets, and were then blocked with $600 still in the account. According to the player, they used no bonus and had only one account, had passed verification, and could not even get the deposits back; live chat sent them to email and email never answered. The mediator asked Betpanda to explain repeatedly and got nothing.
How It Developed
- 2025-09-08Complaint opened, with a warning to other players about the site.
- 2025-09-16The player told the mediator the account was a month old, verified, and that support had ignored every email.
- 2025-10-06The player forwarded their messages with the casino and said a complaint sent to Betpanda three weeks earlier was still unanswered.
- 2025-10-13A resolver took over and invited Betpanda to say why the account was closed and the balance held.
- 2025-10-27After a 7-day extension with no reply, the case was closed as unresolved. The resolver noted the casino has no valid licence and no dispute body, so there is no regulator to escalate to.
Unresolved
Betpanda never answered the mediator; the $600 stays with the casino and there is no regulator to escalate to.
What Has (and Hasn't) Helped
Nothing. Betpanda ignored the mediator as it had the player, and because the casino holds no valid licence there was no regulator to turn to. The only lever left is the rating hit from an unresolved case.