What Happened
A player from Slovenia says Betplay.io froze and then closed their account when they asked for a second withdrawal. They say they had deposited 380 USDT, taken out 300, and had about 470 USDT left from slots and sports bets with no bonus. The casino told them it was multi-accounting but, according to the player, showed no evidence and told them to stop writing.
How It Developed
- 2025-11-14Complaint opened. The player said nobody else used their connection.
- 2025-11-25The player shared the casino's only message, which gave the multi-account reason.
- 2025-12-02A resolver invited Betplay.io to explain. The deadline was extended once.
- 2025-12-16No reply came. The case was closed as unresolved, with the note that the casino has no valid licence or dispute service to escalate to.
Unresolved
Betplay.io never answered the mediator, and with no licence there is nowhere to escalate.
What Has (and Hasn't) Helped
Nothing: the casino ignored the mediator, and there is no regulator to turn to. The mediator's only advice was to check a casino's licence and reviews before depositing.