KYC & Verification: 5,000 BRL at CoinCasino

StatusAbandoned

Amount5,000 BRL

PlayerBrazil

Opened2026-08-21

Resolution time26 days

What Happened

A player from Brazil says CoinCasino rejected the same electricity bill as proof of address again and again, each time with a different reason: that it was a screenshot, the wrong file type, or that they were not logged in. According to the player, each withdrawal was cancelled and the money sent back to the playable balance, and they lost the winnings by playing them again.

How It Developed

2026-08-21Complaint opened. The mediator gave the standard answer that payouts can take up to 14 days and asked the player to wait.
2026-09-02The mediator asked whether the money had arrived or anything had changed.
2026-09-09Seven more days were added.
2026-09-16The case was closed because the player stopped responding. It can be reopened.

Abandoned

The player never replied after the 14-day wait; the thread does not say whether any of the 5,000 BRL was still in the account.

What Helped

Nothing was tested. If a withdrawal keeps bouncing back to your balance, do not play it: once it is gambled away there is little left to claim. Keep the rejection messages and the bill you sent.

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