What Happened
A player from Georgia says they deposited about 270 USDT at CoinCasino, won around 2,000 USDT, passed the ID check, and then had a bank statement turned down as proof of address with no reason given. According to the player, the website and chat had said bank statements are fine, but support then demanded a utility bill. When the mediator saw the document, it turned out to be a screenshot of a transaction receipt without any address on it.
How It Developed
- 2026-08-26The mediator asked to see the bank statement, whether a utility bill had been sent, and whether other documents were requested.
- 2026-09-01The player emailed the document and said no utility bill had been sent because a statement should have been enough.
- 2026-09-07The mediator explained the file was a transaction receipt, not a statement, and showed neither name nor address, and asked for any document with both.
- 2026-09-14No reply, so the deadline was extended by 7 days.
- 2026-09-21Closed because the player stopped responding. It can be reopened.
Abandoned
The player stopped responding after the mediator explained their document was a receipt without an address; the 2,000 USDT stays unpaid.
What Helped
The mediator found the real problem: the file sent as a bank statement was a payment receipt screenshot with no address on it. Download a full monthly statement as a PDF from your bank, with your name and address in the header; that is what counts as proof of address.