What Happened
A player from Finland says Coins.Game turned down their €1,300 withdrawal on 25 April because their identity had to be checked first. They followed support's steps. Support first gave a 48-hour estimate, then said 15 days, and once those had passed asked for another 15 working days.
How It Developed
- 2026-04-25The withdrawal was rejected until the player passed an identity check.
- Complaint opened after the waiting time kept growing. The player asked for the withdrawal to go ahead.
- The player then wrote that the casino had opened a withdrawal for them, said they had no more complaints and asked to close the case. The mediator closed it as resolved.
Resolved
The player says the casino opened a withdrawal for them and they have no more complaints. The page does not confirm the money arrived.
What Helped
The casino let the player withdraw soon after the complaint was filed. If an ID check keeps getting extended, ask support for the exact end date and what is still missing, and keep the chat records.