Coins.Game: KYC & Verification

8 cases on file where Coins.Game's checks came before a block or a long wait.

Players say they passed ID and video checks and sent proof of address, then the account was blocked, the balance kept, or the wait stretched from 48 hours to 15 working days and more.

Coins.Game let one player withdraw €1,300 soon after the complaint. The mediator sided with the casino over a name mismatch in a $200 case and over documents in a $1,000 case.

It found no solid evidence for the casino's claims in a $594 case and rejected its reasons over C$222,000, but nothing shows either was paid. Coins.Game stopped answering about €2,906.

One player went quiet, and one case is open.

• Check that the name on your profile matches your ID before the first deposit.
• Ask in writing for the exact end date of a check and what is still missing.
• Ask the casino to name the document and the problem if it rejects your files.
• Save screenshots of the block message and support chats right away.