What Happened
A player who joined Coins.Game on 19 May 2025 says their first ever withdrawal was cancelled and they were asked to verify again, though they had already uploaded documents. They say they passed, were told to wait 48 hours, and then could no longer log in. About $594 was left in the account after deposits of more than $500.
How It Developed
- Complaint opened about the cancelled withdrawal and the lost login.
- The mediator told the casino it was still waiting for more information and warned of an unresolved closing.
- Coins.Game said it had already sent the mediator all its information and evidence. It would not share it with the player because it covers internal security and checks, and called its decision final.
- The player said they knew nothing about the ban and had nothing to add.
- The mediator closed the case as unresolved: the casino gave no fair reason or solid evidence for its accusations. It pointed the player to a regulator or ADR service and lowered the casino's rating.
Unresolved
The mediator found no solid evidence for the casino's accusations. Nothing shows the $594 was paid or the account reopened.
What Has (and Hasn't) Helped
Nothing worked: the casino kept its evidence private, and the mediator did not find it convincing. If you're blocked without a stated reason, ask the casino in writing which rule it says you broke, since a regulator will need that answer.