What Happened
A player from Brazil says Coins.Game paid out their first small withdrawal, then asked for identity and later address documents when they tried to withdraw again. While the address check dragged on for weeks, they say they bought a bonus round on a slot and won about 3,800 reais, and the next morning the account was blocked. According to the player, support only mentioned multiple accounts and a terms breach without details.
How It Developed
- 2026-05-07Complaint opened; the player wanted help getting the winnings out.
- 2026-05-11The mediator asked about other accounts in the household, VPN use and any earlier account, and asked for the casino's closure email.
- 2026-05-18The player denied any other account or VPN and said no email was sent; they discovered the block when trying to log in.
- 2026-05-25The mediator asked for a screenshot of the login error and all support conversations.
- 2026-06-08Nothing more arrived after a 7-day extension, and the complaint was closed because the player stopped responding.
Abandoned
The player stopped responding before sending the block screenshot and support logs; the multiple-accounts claim was never put to Coins.Game.
What Helped
The case stalled on paperwork: the mediator needed a screenshot of the block message and the support chats before approaching the casino, and they never came. Save those screenshots the moment an account is blocked; they are the first thing a mediator asks for.