Crypto Casino Complaints / Coins.Game
Coins.Game: The Complaint Record
14 cases on file · $1,005 in dispute
We have 14 cases on file for Coins.Game, from Casino.guru and AskGamblers, opened from December 2025 to October 2026. Nine involve an account blocked with money inside.
The usual story: a player asks to withdraw, goes through verification, and then the account is blocked or the balance kept. Players say Coins.Game cited fraud, collusion, multiple accounts or a VPN, often without saying what they had done. In four cases, they say it gave different reasons at different times.
In three cases, the mediator found Coins.Game's reasons unfair or unconvincing: C$222,000, €1,000 and $594. In two more, about €2,906 and €300, it stopped answering or never replied. Nothing on those pages shows any of the money paid.
Verification delays come up too, with 48-hour promises stretched to 15 working days and more. In the one case that ended in the player's favour, Coins.Game let a player withdraw €1,300 soon after the complaint.
In short: in these cases, a mediator siding with the player didn't get a blocked balance released.
The Good News in the Cases
- Let a player withdraw €1,300 soon after a complaint was filed
The Bad News in the Cases
- Kept the balance in 3 cases where the mediator found its reasons unfair or unconvincing, including C$222,000
- Never answered the mediator, or stopped answering, in 3 cases
- Gave shifting reasons for a block in 4 cases, players say
- Wouldn't refund deposits in a self-exclusion case after the mediator backed a refund
Why 4.9 — "Below average"
- 11 cases have a final result: 1 ended with the player paid, 4 were rejected by a mediator who found the casino followed its rules, and 6 ended unresolved or with the money kept.
- 1 case the player dropped and 2 open cases don't count yet.
By issue category
Complaint Categories
Account Blocked→Bet Settlement→Bonus Disputes→Confiscated Winnings→Geo & VPN Disputes→KYC & Verification→Self-Exclusion Failures→Withdrawal Issues→All case files
Cases on Record
Coins.Game: Account Blocked · $137.91A player from the United Arab Emirates says Coins.Game blocked their account with $137.91 inside and stopped a 51 USDT withdrawal plus a 110 USDT transaction from late September. Ongoing Coins.Game: Confiscated Winnings · $867
A player from Chile says Coins.Game emptied an $867 balance and suspended them for multi-accounting after they uploaded their ID for a withdrawal. Ongoing Coins.Game: Account Blocked · €300
A player from Slovakia says Coins.Game permanently blocked their account after a night of slots and one sports ticket, keeping about 300 euros of deposits and winnings. Unresolved Coins.Game: KYC & Verification · $200
A player from Spain opened a Coins.Game account on 21 August 2026, deposited about $180 over a few days, and built the balance to roughly $200 with original games and one sports bet. Rejected Coins.Game: Geo & VPN Disputes · €1,000
A player from Spain says Coins.Game shut their account on 7 July 2026 with about €1,000 in it and gave no reason. Confiscated Coins.Game: Bonus Disputes · amount n/a
A player from the Czech Republic wanted to take Coins.Game's 75% third-deposit welcome bonus but first asked for its maximum win or cashout limit. Rejected Coins.Game: Confiscated Winnings · 3,600 USDT
A player from Ukraine says he grew a 1,000 dollar deposit to 3,600 with five or six sports bets at Coins.Game, passed verification when he tried to withdraw, and then found himself locked out. Rejected Coins.Game: Confiscated Winnings · €2,906
A player from Ireland says she joined Coins.Game on 1 June 2026, won on the welcome promotion while sticking to its max-bet rule, and asked to withdraw about €2,906. Confiscated Coins.Game: KYC & Verification · $1,000
A player says Coins.Game blocked their account right after they asked on 10 May 2026 to withdraw $1,000 of about $3,800 in winnings. Rejected Coins.Game: KYC & Verification · €1,300
A player from Finland says Coins.Game turned down their €1,300 withdrawal on 25 April because their identity had to be checked first. Resolved Coins.Game: Account Blocked · R$3,900
A player from Brazil says Coins.Game paid out their first small withdrawal, then asked for identity and later address documents when they tried to withdraw again. Abandoned Coins.Game: Account Blocked · $594
A player who joined Coins.Game on 19 May 2025 says their first ever withdrawal was cancelled and they were asked to verify again, though they had already uploaded documents. Unresolved Coins.Game: Self-Exclusion Failures · €1,542
A player from Germany told Coins.Game's live chat on 10 December 2025 that they were addicted and wanted the account closed for good. Unresolved Coins.Game: Confiscated Winnings · C$222,000
A player from British Columbia says Coins.Game deleted their account two days after they ran a C$4,600 deposit up to about C$222,000, mostly at live blackjack. Confiscated