Confiscated Winnings: C$222,000 at Coins.Game

What Happened

A player from British Columbia says Coins.Game deleted their account two days after they ran a C$4,600 deposit up to about C$222,000, mostly at live blackjack. They say support first cited a failed verification although they had passed the ID check, and the casino later claimed on a review site that they had placed impossible slot bets, which they deny. After three months of private exchanges, the mediator said the casino could not show a breach.

How It Developed

• 2025-12-03Complaint opened. The player said the account was shut at noon on 2 December, right after they had been given a VIP manager and reached a high rank.
• 2025-12-05The player sent ID, a bank statement, a tax form, chat logs and partial game screenshots, and pointed out that a support agent had checked the account and said a withdrawal would be fine.
• 2025-12-12A resolver asked Coins.Game for evidence, noting that large bets allowed by the system are not a breach if the game worked properly.
• 2025-12-25The casino asked for more time to review the evidence and talk to the game provider, then exchanged emails with the mediator through January and February.
• 2026-01-26The mediator asked whether any games opened on outside pages and noted some results looked unusual for such a short time; the player said everything ran on the casino site using standard turbo and bonus-buy features.
• 2026-03-02The mediator said the casino had raised points worth checking but could not prove deliberate wrongdoing, and seemed to be blaming the player for its own failure to restrict certain games. Closed as unresolved; the player was pointed to the Anjouan regulator.

What Helped