Account Blocked: $137.91 at Coins.Game

StatusOngoing

Amount$137.91

PlayerUnited Arab Emirates

Opened2026-10-17

Resolution timeopen

What Happened

A player from the United Arab Emirates says Coins.Game blocked their account with $137.91 inside and stopped a 51 USDT withdrawal plus a 110 USDT transaction from late September. They say the casino gave two different reasons a week apart: first failed verification and poker collusion, then multi-accounting. The player says they never played poker, that the win came from free rounds on a slot, and that they hold only one account.

How It Developed

2026-10-17Complaint opened, listing the two emails with different rule breaches.
2026-10-20The mediator asked how long the player had been with the casino, whether anyone on the same connection might have an account, and whether a bonus was used.
2026-10-20The player replied; the answer is awaiting moderation.

Ongoing

The player has answered the mediator's first questions and the reply is waiting for approval; Coins.Game has not yet been asked to respond.

What Has (and Hasn't) Helped

Nothing yet; the casino has not been invited in. If a casino gives you shifting reasons for a block, keep each email with its date, as this player did, so the mediator can put the contradiction to the casino.

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