What Happened
A player from Ireland says she joined Coins.Game on 1 June 2026, won on the welcome promotion while sticking to its max-bet rule, and asked to withdraw about €2,906. She says she passed a face check and sent proof of address, then heard three different stories: chat said the account was permanently suspended, email said it was only under review, and a later email quoted the terms on fraud and collusion and said the money was confiscated, without saying what she had done. Coins.Game emailed the mediator once, then stopped answering.
How It Developed
- 2026-06-26Complaint opened after about three weeks of waiting.
- 2026-06-30The player told the mediator her passport and liveness check were approved, the address proof was never confirmed either way, and that she had kept cash play and bonus play on separate slots as the terms allowed.
- 2026-07-07She emailed the mediator her documents and support messages.
- 2026-07-22A resolver took over and invited Coins.Game to explain.
- 2026-07-27The casino said it had emailed the resolver; the resolver replied and said some points were still unclear.
- 2026-08-24After a 7-day extension with nothing further from the casino, the case was closed as unresolved and the player was pointed to the Anjouan regulator.
Confiscated
Coins.Game stopped answering before backing up its collusion claim, and it kept the roughly €2,906 balance.
What Helped
Nothing freed the money. Coins.Game gave the mediator one email and then went quiet, so its fraud claim was never backed up. The next step the mediator suggested is a complaint to the Anjouan gaming authority that licenses the casino.