What Happened
A player says they chose the casino because it advertised play without KYC, and made more than 30 deposits and withdrawals with no trouble. After a winning run on live roulette, they asked to withdraw and the account was closed. The casino then asked for ID, proof of address, proof of every deposit and a video saying they were not part of a betting syndicate.
How It Developed
- The player says they sent every document and the video, but support then stopped replying, leaving 5,000 USDT locked.
- Complaint opened. The player argued the casino's own terms say no verification is needed, and attached the casino's email and proof the documents were sent.
- The mediator asked the casino for an update and warned that silence would close the case as unresolved.
- No casino reply appears, and the complaint is listed as unresolved.
Unresolved
The casino never answered the mediator, and the page shows no sign the 5,000 USDT was paid.
What Has (and Hasn't) Helped
Nothing on the page got the money released. Save a copy of any no-KYC promise before you play, because a casino can still ask for documents at cashout. If it does, send them and keep proof of when you did.