What Happened
A player from Italy says a VIP manager at Cryptorino kept sending bonuses by email, and after their biggest ever deposit of about $20,000 a few slot spins took the balance past $100,000, later reaching about $255,000. According to the player, the first withdrawal sat for weeks, a quick KYC was passed and the account declared verified, and the casino then said they had played unfairly and would only give back the deposits. Cryptorino never answered the mediator.
How It Developed
- 2026-07-17Complaint opened; the listing shows €200,000.
- 2026-07-20The mediator told the player not to gamble the balance further and asked for the casino emails and the list of documents sent; the player said only a live photo and selfie had been requested.
- 2026-08-05The player said the win came entirely from slots and that the only bonus-like money was a few hundred dollars of daily cashback.
- 2026-08-11A resolver took over and asked Cryptorino to explain the confiscation and send evidence.
- 2026-08-25After an extra week passed with no word from the casino, the case was closed as unresolved.
Unresolved
Cryptorino never answered the mediator, so its claim of unfair play was never examined; the player says it offered only the deposits back.
What Has (and Hasn't) Helped
Nothing worked: Cryptorino ignored the invitation and the extension. The unfair-play claim was never backed up in the thread. If a casino tells you it will only return deposits, ask it in writing which term you broke and keep the reply; without a casino response the mediator can only mark the case against it.