Withdrawal Issues: $11,203 at Duelbits

What Happened

A new player says they won a string of blackjack hands at Duelbits on 17 March 2025, stopped, and asked to withdraw $11,203. The payout stayed in processing. Hours later the casino asked for a second level of KYC. The player says they sent every document and did a live face scan, but the automatic check failed. Support told them to ignore the error and wait for a manual review, which the player says was still going days later.

How It Developed

• 2025-03-17The player won at blackjack, asked for a withdrawal and was then asked for level 2 KYC.
• Complaint opened days later: live chat and email still said the KYC and the payout were under review.
• AskGamblers asked Duelbits for an update and warned that silence would mean closing the case as unresolved.
• Duelbits did not reply on the page, and the complaint is listed as Unresolved.

What Has (and Hasn't) Helped