What Happened
A player says they opened a Duelbits account, deposited $200 and won some sports bets. On 5 December they asked to withdraw $1,100, and the casino asked them to verify the account, which they say they finished weeks before filing. About six weeks after the request, the money still had not arrived. Live chat kept promising to escalate it and get back to them, the player says, but never did.
How It Developed
- The player asked to withdraw $1,100 on 5 December and was asked to verify the account first.
- Complaint opened about six weeks later: the payout was still missing, and chat agents kept saying they would escalate.
- AskGamblers asked Duelbits for an update and warned that silence would mean closing the case as unresolved.
- Duelbits did not reply on the page, and the complaint is listed as Unresolved.
Unresolved
Duelbits did not answer the mediator. The page shows no payout of the $1,100.
What Has (and Hasn't) Helped
Nothing worked: the casino never answered the mediator. When chat keeps promising an escalation, ask for a ticket number and a written deadline, and bring both to a complaint site.