What Happened
A player says they asked Duelbits for a withdrawal within two days of depositing, expecting it to be quick. Live chat then said the account had to be verified first, which the player says nobody had mentioned before. They sent an ID and a photo, but the casino said it was too busy to check them, and the $192.71 stayed frozen for more than two days. The player says they used no bonus.
How It Developed
- The withdrawal did not arrive, and chat asked for verification; the player sent an ID and a photo.
- The player says the casino told them it was too busy to review the documents.
- Complaint opened. AskGamblers asked the player to state the disputed total, and the player posted a short reply about receiving copied answers.
- AskGamblers asked Duelbits for an update and warned that silence would mean closing the case as unresolved. No casino reply appears, and the complaint is listed as Unresolved.
Unresolved
Duelbits did not answer the mediator. The page shows no payout of the $192.71.
What Has (and Hasn't) Helped
Nothing worked: Duelbits never answered the mediator. Before you deposit, check whether the casino needs ID checks before the first withdrawal, and finish them early.