What Happened
A player says they made three deposits at Duelbits on 14 and 15 June 2024 and, early on 15 June, asked to withdraw about $253,000. The request stayed in processing. Over several weeks they say they sent more than 30 documents, including certified company papers, a passport, an ID card, a driving licence, a utility bill and records of their crypto wallet payments. Their last detailed email, on 26 June, got no reply.
How It Developed
- 2024-06-15The player asked to withdraw about $253,000, and the request stayed in processing.
- 2024-06-26The player sent their last detailed email; they say no answer came, and daily live chats gave only general replies.
- Complaint opened: the player asked AskGamblers to help get the withdrawal paid.
- AskGamblers asked Duelbits for an update and warned that silence would mean closing the case as unresolved.
- Duelbits did not reply on the page, and the complaint is listed as Unresolved.
Unresolved
Duelbits did not answer the mediator. The page shows no payout of the roughly $250,000.
What Has (and Hasn't) Helped
Nothing worked: the casino never answered the mediator. For a large cashout, keep a dated list of every document you send and ask the casino to confirm in writing what is still missing.