What Happened
A player says they had used the Duelbits sportsbook for a few days without trouble when an email said a promotion was off-limits to them and the account was now limited. They asked to withdraw their $500, and the casino asked for KYC, which they say they did at once. For three days after that, support only sent copied replies saying nothing more could be done.
How It Developed
- The casino emailed that the player was barred from a promotion and the account was limited.
- The player asked to withdraw and completed KYC when asked; support then sent only standard replies.
- Complaint opened. AskGamblers asked Duelbits for an update and warned that silence would mean closing the case as unresolved.
- Duelbits did not reply on the page, and the complaint is listed as Unresolved.
Unresolved
Duelbits did not answer the mediator. The page shows no payout of the $500.
What Has (and Hasn't) Helped
Nothing worked: the casino never answered the mediator. If your account is limited over a promotion, ask which promotion rule is involved and whether your own deposit can be returned.