KYC & Verification: $934 at Duelbits

StatusUnresolved

Amount$934

Player—

Opened2025-02-10

Resolution time—

What Happened

A player says they deposited, won and lost some bets and ended with $934. When they tried to cash out part of it, Duelbits asked them to verify their identity through an outside checking service, which showed an error. The casino told them to email support and promised an answer within a day. Five days later, the player says, none had come.

How It Developed

Complaint opened: the ID check had shown an error, and email support had not answered for five days.
AskGamblers asked Duelbits for an update and warned that silence would mean closing the case as unresolved.
Duelbits did not reply on the page, and the complaint is listed as Unresolved.

Unresolved

Duelbits did not answer the mediator. The page shows no payout of the $934.

What Has (and Hasn't) Helped

Nothing worked here: the casino never answered the mediator. If an automated ID check keeps failing, ask support to check your documents by hand instead, and save the error screens as proof.

Same issue, other cases

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