What Happened
A player from Alabama says a $4,391 Duelbits withdrawal requested on 18 April 2026 sat pending for more than a month. According to the player, support kept saying the payout would be approved and the account was under review, yet never asked for any documents.
How It Developed
- Complaint opened about the pending payout. The mediator asked about earlier withdrawals, KYC, bonuses and the support chats.
- The player emailed the chats and a list of games played, and said the casino had not asked for any documents.
- A resolver invited Duelbits to give its side, then added a 7-day extension.
- Duelbits never replied. The mediator closed the complaint as unresolved and suggested a complaint to the Curaçao gaming authority.
Unresolved
Duelbits never answered the mediator; the player said the $4,391 was still unpaid.
What Has (and Hasn't) Helped
Nothing moved Duelbits, which stayed silent. The next step offered was the Curaçao regulator. Keep every support reply that promises approval; it helps when you file there.