What Happened
A player from Finland says they won 47,964 EUR at Duelbits on 22 April 2026 after depositing about 7,500 EUR. They say the casino paid out 19,944 EUR a week later, but a second withdrawal of 25,931 EUR was sent to a compliance review and the remaining balance of 30,113 EUR stayed locked. The player says the account was then closed for a while and reopened. Duelbits never answered the mediator, yet the player later reported the matter settled.
How It Developed
- 2026-05-09Complaint opened; the mediator asked the player to wait 14 days from the withdrawal request.
- 2026-05-16The player confirmed KYC was complete, no bonus was used, play was casino games, and that after the first payout the casino reopened its review and closed the account, cutting off the chat.
- 2026-05-26The case went to a resolver, who invited Duelbits to respond; the casino did not.
- 2026-06-09After an extension, the mediator marked the complaint unresolved for lack of cooperation and pointed the player to the Curacao regulator.
- 2026-08-06The player emailed that the issue had been resolved, and the complaint was re-marked as resolved.
Resolved
The player told Casino.guru the issue was settled two months after it was marked unresolved; the thread does not show how the 30,113 EUR was paid.
What Helped
Mediation itself did not: Duelbits never replied in the thread. The player later reported it settled, but the thread does not say how or when the money arrived.