What Happened
A player from Russia says Gamdom restricted their account on 30 September 2026, then closed it for good and kept the $6,598.48 balance after they passed KYC levels 1 and 2. The player says the money came from a deposit of about $8,000 and settled sports bets, and that some winnings had already been withdrawn. They say the casino first cited a terms breach and later spoke of fraud, but never named the act or the evidence.
How It Developed
- 2026-09-30The account was restricted, and the player completed KYC levels 1 and 2.
- Gamdom closed the account, kept the balance and called its decision final.
- Complaint opened. AskGamblers asked Gamdom for an update and told the player it was in touch with the casino.
- Gamdom said gameplay on the account fell under the banned actions in section 10 of its terms. It would not share details, citing compliance and privacy.
- The player said the listed rules were too broad and asked AskGamblers to get the exact rule, dates, bets and evidence in private.
Ongoing
Gamdom says its terms were broken and its decision is final; the player disputes it and wants the $6,598 back.
What Has (and Hasn't) Helped
Not yet. The player asked AskGamblers to collect Gamdom's evidence in private, since the casino won't share it publicly. That is the step to watch.