What Happened
A player from Brazil says Gamdom restricted their account mid-play and asked for verification, which they completed. According to the player, Gamdom then emailed that they could withdraw, but in the end paid back only the deposit, kept about $1,250 in winnings and banned the account. The player says they played blackjack, slots and sports bets for two or three days, with no bonus.
How It Developed
- 2026-07-24The player confirmed to the mediator that the account was fully verified and sent their support chats.
- 2026-07-31A resolver took over and asked Gamdom to explain.
- 2026-08-13Gamdom replied to the mediator in private. Over the next weeks the mediator asked it for more details.
- 2026-08-31The mediator said Gamdom had explained why it closed the account but gave no evidence that could be checked. The complaint was closed unresolved.
Confiscated
The mediator found Gamdom's evidence insufficient, and the casino kept about $1,250 in winnings. The player says the deposit was returned.
What Helped
The mediator got Gamdom to respond but could not confirm its reasons, which were never made public. Push the casino for the specific evidence behind a confiscation; without it, the mediator would not back the casino.