What Happened
A player says Gamdom turned down their first withdrawal after they won $1,790 in a game. They say they sent the KYC documents asked for, and the next levels too before being asked, then found $1,790 taken off their balance. They wanted the money put back, their login restored and a payout.
How It Developed
- Complaint opened. The player asked for the $1,790 back, access to the account and the right to withdraw.
- Gamdom said it had asked the player for more details for its review. Without them, it said, it could not check further and might treat the matter as closed.
- The mediator asked the player for an update and warned that the case would be rejected without one.
- The player said they still could not log in and could not meet what the casino was asking for.
- The mediator rejected the complaint because the player had not given enough feedback or updates.
Rejected
The mediator closed the case because the player did not give the updates and details needed. Nothing shows the $1,790 was returned.
What Has (and Hasn't) Helped
Nothing moved: the casino said it needed more details, and the player could not provide them. If a casino asks for more information during a review, send it or explain clearly why you can't. Without it, the mediator has nothing to push the casino with.