What Happened
A player from the United Kingdom says Gamdom closed their account and kept live casino winnings of 4,300 PLN, handing back only the last deposit, which they put at about a tenth of the total. The player says withdrawals were blocked after the ID and selfie check failed, and that they played only blackjack, with no bonus or rakeback.
How It Developed
- 2026-08-30Complaint opened. The player said the account was blocked on the day they filed here.
- 2026-09-11A resolver asked Gamdom for evidence of the rule breaks it alleged, to be sent privately for review.
- 2026-09-28Gamdom told the mediator it found problems with the verification and with play that broke its terms, which ban misleading details and teaming up with others for an edge. It said it could not share the evidence.
- 2026-09-28Gamdom ignored a follow-up request for proof. The mediator found the confiscation unjustified on the evidence available and closed the case as unresolved.
Confiscated
The mediator found Gamdom's evidence insufficient and called the confiscation unjustified, and the casino kept the winnings.
What Helped
Ask the casino in writing for the specific rule and the evidence. Its refusal to share proof is what decided this case for the player on paper. To get the money, the next step is the casino's regulator, Anjouan Gaming (AOFA), which the mediator recommended.