What Happened
A player from Ukraine says Gamdom blocked their account on 5 October 2026 for a routine check right after a bet. They finished KYC levels 1 to 3 by 7 October. The bet won, but about a week later the casino said its terms had been broken and cut the balance to $5,011. The player first put the missing sum at $5,229, later at $5,669, and says no specific rule was given.
How It Developed
- 2026-10-05The account was blocked for a check after a bet.
- 2026-10-07The player completed KYC levels 1 to 3; withdrawals stayed off until 12 October, they say.
- Complaint opened: Gamdom had voided the winnings, citing a terms breach, and the player was taking out the remaining $5,011 under protest.
- The player rewrote the complaint, put the missing sum at $5,669 and listed the terms they say Gamdom ignored.
- AskGamblers asked Gamdom for an update and warned that silence would mean closing the case as unresolved. The player wrote that nothing had changed.
- Gamdom never answered on the page, and AskGamblers closed the case as unresolved.
Unresolved
Gamdom never answered the complaint; the player says about $5,229 was cut from the balance with no rule named.
What Has (and Hasn't) Helped
Nothing worked here, because Gamdom did not take part in the complaint. The player was right to withdraw the undisputed $5,011 while saying in writing that they did not accept the cut. Next, try the casino's licensing regulator, and bring the balance screenshots and bet list.