What Happened
A player says Gamdom asked for KYC, then for a bank statement, then for a second one. The casino refused to pass the check, saying it could see no salary. According to the player, the statements list steady transfers from their employer, who is also a business partner. The next day the account was blocked, and the player says no rule was named. No amount is stated.
How It Developed
- Complaint opened: the player asked AskGamblers to help get the winnings paid out.
- Gamdom told AskGamblers it found activity that broke its terms, restricted the account and removed the winnings linked to it. It said the player had already withdrawn their deposits and some winnings.
- The player said they had no other documents but offered a crypto exchange statement, and asked to be paid.
- Gamdom said it found a link between this account and another one, and that other documents would count only if they met its source-of-funds rules.
- AskGamblers reviewed the evidence, found Gamdom followed its terms and closed the case, pointing the player to a regulator or an ADR service.
Rejected
AskGamblers found Gamdom followed its terms; Gamdom says it found a link to another account. The page lists the case as Resolved.
What Has (and Hasn't) Helped
Nothing worked for the player. If a casino asks where your money comes from and you have no payslips, ask it in writing which papers it accepts before you send more.