Deposit Issues: dispute at Instant Casino

StatusUnresolved

Amount—

Player—

Opened2024-10-23

Resolution time—

What Happened

A player says they sent a BTC deposit to Instant Casino to try it out, and their wallet confirmed the transfer, but the money had not appeared about 30 minutes later. They sent proof of payment to support. In live chat, they say, an agent asked for the transaction ID and said the issue would be passed on.

How It Developed

Complaint opened about the missing crypto deposit.
The mediator asked the player to give the total disputed amount.
The mediator asked the casino for an update and warned the case would close as unresolved without one.
No reply from the casino appears, and the complaint is listed as unresolved.

Unresolved

The casino did not reply on the page, and nothing shows the BTC deposit was credited.

What Has (and Hasn't) Helped

Nothing is shown on the page. For a missing crypto deposit, put the amount, the network and the transaction ID in the complaint itself, since the mediator had to ask for the amount here.

Same issue, other cases

Related Cases

2024-12-05 Instant Casino: Deposit Issues · $140
A player from Florida says a crypto deposit of about $140 to Instant Casino was confirmed on the blockchain but never appeared in the balance. Unresolved 2025-09-15 Instant Casino: Deposit Issues · ₹66,442
A player says three deposits of 25,555, 20,888 and 19,999 rupees at Instant Casino all showed as successful in the payment system but never reached their balance. Unresolved 2025-10-23 Instant Casino: Deposit Issues · ₹630
A player says they paid in about 600 rupees at Instant Casino and the deposit page showed the payment as successful, but the money never reached their balance. Unresolved 2023-10-22 BC.Game: Deposit Issues · 50,000 PHP
A player says a 50,000 PHP deposit paid with a GCash QR code never showed up in their BC.Game balance, even two days later. Unresolved